Wholesale Crystals FAQ | Crystals Wholesale USA
Have questions about buying wholesale crystals? You’re in the right place. Below are answers to the most common questions from our 550+ retail partners. If you don’t find what you’re looking for, email us at sales@crystalswholesaleusa.com or message us on WhatsApp.
Ordering
Do I need to register an account to order?
No registration is required. Simply use your email address to place an order. No business license or approval process needed.
Can I place a custom or special order?
Yes. We accept custom and special orders for rare or unique crystals depending on seasonal availability. Contact us at sales@crystalswholesaleusa.com with your requirements.
Where do I start if I’m a new customer?
We recommend browsing our Top Selling collection first. Use code NEWBUYER at checkout to get $10 off your first order over $300.
Pricing & Payment
How is wholesale pricing structured?
Our pricing is tiered by quantity — the more you order, the lower your unit cost. All pricing is displayed on each product page.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Afterpay, and Klarna. All transactions are encrypted and processed securely.
Are there any hidden fees or customs charges?
No. We ship under DDP (Delivered Duty Paid) — all import duties, tariffs, and customs clearance fees are fully covered by us. You only pay for the products.
What is the VIP loyalty program?
The more you spend over time, the higher your VIP tier and the greater your exclusive discounts. VIP status is automatically calculated based on your cumulative spending — no application required.
Shipping & Delivery
How long does shipping take?
Orders from our China warehouse are prepared in 2–4 business days and delivered in 7–12 business days via international express courier. US warehouse stock ships within 1–5 business days.
Do you offer free shipping?
Yes — free shipping on US orders over $199.
How do I track my order?
After your order ships, you will receive a confirmation email with your tracking number. If you haven’t received it within 4 business days, check your spam folder or contact us.
What if my order is delayed or lost?
If your tracking shows no movement for more than 5 business days, contact us with your order number and we will open an investigation with the carrier.
Returns & Order Issues
What is your return policy?
All wholesale purchases are considered final. Returns are reviewed on a case-by-case basis. If approved, items must be returned within 30 days of delivery. Original shipping charges are non-refundable.
What if I receive damaged, missing, or incorrect items?
Contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or apply a credit to your account at no additional shipping cost to you.
How do I submit a complaint?
Email sales@crystalswholesaleusa.com within 7 days of delivery with your order number, description of the issue, and supporting photos.
Products & Sourcing
Are your crystals 100% natural?
Yes. All our crystals and minerals are 100% natural and ethically sourced, with the exception of man-made products such as Opalite, which are clearly labeled.
Where are your crystals sourced from?
We source from premier mining locations worldwide — including Brazil, Madagascar, South Africa, Russia, Afghanistan, and more. Our primary trading hub is Donghai, China, the world’s largest crystal market.
Do you carry crystal stands, jewelry, and accessories?
Yes. In addition to raw and tumbled stones, we carry crystal stands, display accessories, carved pieces, and crystal jewelry. See our full Wholesale Crystal Catalog for details.
Still Have Questions?
Our team is happy to help. Reach us at:
- Email: sales@crystalswholesaleusa.com
- Phone: +1 720-580-1415
- WhatsApp: +86 178-5125-3018
